The New Face of Government

E-government has emerged not merely as a specialization in public administration, but as a transformative force affecting all levels and functions of government. This volume, written by a mix of practitioners and researchers, provides an overview of the management challenges and issues involved in seeking a new form of governance — digital government. An initial introductory section presents the hopes for e-government and outlines its history in the United States and globally. Section II, “The New Face of Government,” examines FirstGov, the premiere example of e-government and surveys its political implications. Section III, “Issues in Digital Governance,” discusses such management challenges as privacy rights, e-procurement, e-commerce, and ethics in e-government. Section IV, “Preparing for Digital Government,” discusses data warehousing and related prerequisites for e-government, including the education and training of the public service. Finally, Section V, “The Future of E-Government,” discusses the digital divide, citizen participation, and factors that will determine the eventual success or failure of the e-government model.